Note: Please confirm the details of your order before submitting. Orders cannot be canceled and modified once placed.
*Digital products are not refundable! In order to receive instant access you must be logged into your account.*
*We do not monitor NOTES placed in your Order. Please Email or Chat us about your order.*
We guarantee 100% satisfaction with every item you purchase. If you are not completely satisfied with an item in your order, please return the item to us in resalable condition for a refund. Home customers must return their items within 90 days of purchase, and parish or resale customers must return their items within 6 months of purchase.
Personalized items are guaranteed to be imprinted exactly as ordered. It is the customer’s responsibility to double-check all names, dates, and spelling before submitting an order requiring personalization. Personalized items cannot be canceled, returned, or exchanged unless damaged or imprinted incorrectly upon delivery.
To return a non-personalized item, in good selling condition please mail your original item in re-saleable condition along with a copy of the packing slip or invoice to:
TAN Books: Returns Department
10650 Toebben Drive
Independence, KY 41051
If the item is in re-saleable condition, we will issue a refund. Be sure to include a copy of the packing slip and/or the invoice for proper and timely credit.
If you do not have a copy of the original packing slip, reach out to our customer service team via the chat on the home page of our website or email CustomerService@TANBooks.com to obtain one.
If your return is not the result of our error, the shipping cost of the returned item will be your responsibility. Once we receive the item in re-saleable condition, we will begin processing the refund for your original purchase. Please allow our warehouse time to process and review the state of the items returned, and all approved returns will be refunded within 30 days of the date they were received.
We appreciate your business and are grateful that you are collaborating with us in our mission to help people become saints. If you have any further concerns, please reach out to us via chat or email.